Shipping policy

Xion Corp PTY LTD Shipping Information

Xion Corp PTY LTD operates as a retailer, dedicated to providing efficient delivery services at competitive prices. We collaborate with various couriers to ensure prompt and secure delivery of your orders. Below are the couriers utilized by Xion Corp PTY LTD and their respective shipping procedures:

Australia Post: Items are shipped via Parcel Post or Express Post. Customers receive a confirmation email with a tracking number upon dispatch. Missed deliveries are redirected to the nearest Post Office for collection. Tracking available through Australia Post.

Aramex: Customers receive email confirmations with tracking numbers upon dispatch. Aramex offers ATL (Authority to Leave) and signature-required services. Failed deliveries are redirected to collection points or depots. Non-PO Box addresses required. Tracking available through Aramex.

Allied Express: Prior to delivery, Allied Express contacts customers via SMS or phone for verification. Missed deliveries prompt instructions for collection or re-delivery. Tracking available using consignment number and postcode.

Border Express: Non-PO Box addresses required. Missed deliveries result in 'Sorry We Missed You' cards with instructions for collection or re-delivery. Tracking available using consignment number.

CouriersPlease: Deliveries are 'Signature Required'. Customers receive email prompts to select delivery options. Tracking available using allocated tracking numbers.

Direct Freight Express: Email confirmations with consignment notes and customer reference numbers are sent upon dispatch. Missed deliveries prompt notifications for re-delivery. Tracking available using consignment number.

Hunter Express: Customers receive tracking numbers via email upon dispatch. Missed deliveries prompt notifications for re-delivery. Non-PO Box addresses required. Tracking available using tracking number.

Sendle: Customers receive confirmation emails with tracking numbers upon dispatch. Missed deliveries prompt arrangements for collection at designated points. Tracking available through Sendle.

StarTrack: Real-time tracking and electronic proof of delivery offered in CBD and metro areas. Missed deliveries redirected to the nearest Post Office for collection. Tracking available using tracking number.

TNT Australia: Non-PO Box addresses required. TNT may leave orders without signatures unless specified otherwise by customers. Tracking available using consignment note.

Team Global Express: Non-PO Box addresses required. Missed deliveries prompt notifications for collection or re-delivery. Tracking available using tracking number.

Estimated Dispatch Timeframes: Orders are typically dispatched within 1-2 working days after payment confirmation. Customers will be notified via email regarding any unforeseen delays.

FAQs:

  • Undeliverable Postcodes: Orders with undeliverable postcodes will be automatically cancelled and refunded.
  • Shipping to New Zealand: Some Suppliers offer shipping to New Zealand, with applicable Duty taxes for orders over NZ$1000.
  • Responsibility for Missing/Damaged Packages: Xion Corp PTY LTD is liable for missing or damaged packages.
  • Incorrect Postage Address: Orders cannot be modified after submission; customers are advised to ensure address accuracy before placing orders.

Handling and Delivery Times:

  • Orders received on business days aim to be shipped within 24 hours; weekend or holiday orders are shipped on the next business day.
  • Delivery estimates vary by location: VIC (3-5 working days), NSW, SA, ACT (4-8 working days), QLD, NT, WA, TAS (7-10 working days).

Please note that delivery times commence after payment clearance and dispatch from our warehouse. While we endeavor to provide timely deliveries, specific delivery dates or times cannot be guaranteed. Orders are generally dispatched from our Melbourne warehouse.

Xion Corp PTY LTD collaborates with various couriers to ensure efficient delivery services at reasonable prices.